Webinar - Dealing with Difficult People - 3/2/23

Includes a Live Web Event on 03/02/2023 at 12:00 PM (EST)

This webinar will highlight those things that may cause anger and discontentment in those whom you interact with on a daily basis and provide methods that you can use to defuse situations and achieve positive results. We will also discuss public perceptions and expectations, listening and speaking skills, telephone techniques, and rules for dealing with the public.

Qualifies for 1 PMGA Administration Point

Date:

               March 2, 2023

Time:

                12:00 p.m. - 1:00 p.m.

Registration Fee:

                Member* -  $ 30.00

                Non-Member –  $ 40.00

                

             *PSATS Member = Registrant has paid current annual membership dues to PSATS or one of its professional associations (e.g., Township Emergency Management Association, Township Engineers Association, Township Planners Association, Township Solicitors Association, or the Pa. Assoc. of Zoning Officials).

CANCELLATIONS/REFUNDS / NO SHOW POLICY:

Cancellations must be in writing, and can be sent to us by email to cancellations@psats.org; by fax to (717) 763-9732; or by mail to PSATS Education Program, 4855 Woodland Drive, Enola, PA, 17025. Refunds will be determined by the sent date of the notice.
Refunds for cancelling a webinar at any time will be subject to a $10 processing fee. 
For classes, (in-person and virtual), refunds for a cancellation sent to us between 10 and 2 business days before the class you are registered for will be subject to a $20 processing fee. Those who cancel within two business days of the class you are registered for, or do not attend, forfeit the full registration fee which, if unpaid, will be invoiced.


ACCESSIBILITY & OTHER NEEDS:

If you require alternate format, sign language, or have other needs, please contact PSATS directly (717) 763-0930, x-159.